Business Analyst (Pendo & Data Analytics) Job at Bitsoft International, Inc, Dallas, TX

  • Bitsoft International, Inc
  • Dallas, TX

Job Description

Salary: $70,000 - 110,000 per year Requirements:

  • 6–9 years of Business Analysis or Business Systems Analysis experience
  • Experience with Pendo, digital adoption, or product analytics
  • Strong stakeholder management and requirements-gathering skills
  • Experience using Jira and ServiceNow
  • Understanding of HTML, CSS, and basic JavaScript
  • Data analytics and user behavior analysis skills
  • Exposure to SQL and Power BI
  • Experience with web-based or custom applications and Dev, Clone, and Production environments
  • Strong communication skills and experience collaborating in Agile teams
  • Preferred experience with WalkMe, Amplitude, Google Analytics, Mixpanel, Whatfix, Userpilot, Gainsight PX, Appcues, Userlane, or Smartlook
  • Eligibility is limited to U.S. citizens and Green Card holders; W-2 only, with no C2C or third parties
Responsibilities:
  • Gather and document business requirements, translating them into user stories and acceptance criteria
  • Work with business, product, and technical teams on application enhancements
  • Analyze user behavior, application usage, engagement, and feature adoption
  • Support Pendo and digital adoption initiatives, including application instrumentation
  • Work across Development, Clone, and Production environments
  • Use Jira and ServiceNow to manage requirements, issues, and operational support
  • Collaborate with cross-functional Agile teams and stakeholders
  • Document workflows, dependencies, and application impacts
Technologies:
  • CSS
  • Support
  • JIRA
  • JavaScript
  • Power BI
  • SQL
  • ServiceNow
  • Web

More:

We are seeking a Business Analyst or Business Systems Analyst to support a Pendo team working with custom and in-house applications. The position is based at multiple client locations in the United States, with a hybrid schedule requiring two onsite days per week. The engagement is expected to last six months or longer, with a possible extension.

last updated 41 week of 2026

Job Tags

Full time, 2 days per week

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